As a provider of programming development services, SharpEye Technology LLC delivers digital solutions rather than physical products. This policy outlines the process for delivering digital deliverables:

Deliverable Formats

All project outputs are delivered in digital format, including:
  • Source code (via secure repositories such as GitHub, GitLab, or Bitbucket)
  • Documentation (technical specifications, user guides, API references)
  • Deployed applications (via cloud platforms or client-provided servers)
  • Test reports and quality assurance documentation

Delivery Timelines

  • Standard Projects: Delivery is scheduled based on the project scope, typically within 2–8 weeks from the start date.
  • Rush Projects: Expedited delivery (1–2 weeks) is available for an additional 30% fee, subject to resource availability.
  • Milestone Delivery: For large projects, deliverables are provided in phases, with deadlines specified in the project agreement.

Access & Acceptance

  • Clients will receive access instructions (e.g., repository links, login credentials) via email once deliverables are ready.
  • A 5-day review period is provided for clients to inspect deliverables and request revisions (within the agreed scope).
  • Formal acceptance of deliverables is required to finalize the project.

Post-Delivery Support

  • Bug Fixes: We provide 30 days of free bug fixes for issues identified in the delivered code that are consistent with the project scope.
  • Additional Support: Extended maintenance, training, or feature enhancements are available at an hourly rate or via a support package, quoted separately.

Dependencies

  • Clients must provide timely access to necessary resources (e.g., server environments, third-party API keys, content) to avoid delivery delays.
  • Delays caused by incomplete client information or feedback may extend the project timeline without penalty to SharpEye Technology LLC.
For delivery-related inquiries, contact support@sharpeyetechnology.online